Welcome to the Fair Go Help Centre, the place we point players to when a question pops up mid-session or before that first deposit. We have grouped the things our support team gets asked most into clear topics: setting up and securing your account, getting money in and out, redeeming bonus codes, finding pokies, and staying in control of your play. Most answers are right here on this page. If something is not covered, our live chat runs around the clock and we usually reply within a minute or two. You can also email us at [email protected]. A quick note before you read on: Fair Go is operated by Deckmedia N.V. and licensed in Curacao, so we are an offshore casino rather than an Australian-licensed one.
Accounts, login and verification
Start here if you are new or locked out.
Opening an account takes about a minute. Tap Sign Up, enter your email, a password and a few personal details, then confirm you are 18 or over. We ask for real details that match your payment method and ID, because mismatched information is the single most common reason a withdrawal gets held up later.
Already registered? Hit Login at the top of the page and enter your email and password. Forgotten the password is no drama: use the Forgot Password link, check your inbox (and the spam folder, just in case) for the reset email, and set a new one. If the reset email never arrives or your account looks locked, message live chat and we will sort it.
Verification, or KYC, is mandatory before your first cash-out. We need a clear photo of your government-issued ID, a recent utility bill or bank statement showing your address, and, where cards were used, a redacted card image. Sending these in early rather than at withdrawal time is the easiest way to keep payouts quick.
- Your account name must match the name on your ID and your payment method.
- One account per person, household and IP address — duplicates can be closed and winnings voided.
- KYC is required once; after that first approval, future withdrawals skip the document step.
Making a deposit
Getting money in is the quick part.
To top up, log in, open the Cashier and choose a method. We support Visa, Mastercard, Apple Pay, Google Pay, Neosurf, CashtoCode, eZeeWallet and JET bank transfer, alongside crypto: Bitcoin, Lightning BTC, Bitcoin Cash, Litecoin and Ethereum. Card and wallet deposits clear instantly, and crypto lands once the network confirms.
Minimums depend on how you pay. Crypto deposits start from A$5, while card and most fiat deposits start at A$20. There is no upper drama on smaller play, but very large deposits may trigger a source-of-funds check as part of standard anti-money-laundering rules.
A heads-up on Australian rails: we do not offer PayID, and POLi shut down in Australia back in September 2023, so neither is available here. Cards, the e-wallets listed above and crypto are your working options.
Withdrawing your winnings
Cash-outs run from the same Cashier. Pick your method, enter the amount and submit the request. Withdrawals are reviewed by our payments team before they are released; that approval step is usually quick but can take longer on weekends or if your KYC is incomplete.
Once approved, crypto withdrawals are effectively instant, leaving us straight away. Bank wire and card-route payouts settle within roughly two business days after approval. The minimum withdrawal is A$100 across methods, and weekly and monthly ceilings of A$7,500 and A$30,000 apply, so a very large balance may be paid in scheduled instalments rather than one lump sum. If a request is declined, it is nearly always down to one of three things: verification that has not finished, an active bonus whose wagering is still in play, or a mismatch between the name and method you deposited with and the one you are trying to withdraw to. Each of those is fixable, and our live chat can tell you on the spot which one is holding a payout up, so you are never left guessing why the money has not moved.
- Clear any active bonus wagering before requesting a cash-out, or the withdrawal may be blocked.
- Complete KYC first — an unverified account cannot be paid out.
- Crypto is the fastest route; bank wire takes about two business days after approval.
Bonus codes and how to redeem them
Most of our offers are unlocked with a code. To use one, open the Cashier or the Redeem Coupon area, type the code exactly as shown, then make your deposit if the offer requires it. Our headline welcome code is WELCOME, which gives a 100% match up to A$200 and can be claimed across your first five deposits for a package worth up to A$1,000 plus 100 free spins.
No-deposit codes work the same way but without a payment: enter the code and the bonus credits or spins land in your balance. These are the best way to try Fair Go risk-free, though they carry stricter terms and a maximum cash-out cap on any winnings.
Every bonus comes with wagering. Our standard playthrough is 30 times the bonus amount, meaning a A$50 bonus needs A$1,500 in qualifying bets before the balance becomes withdrawable. Pokies usually contribute 100% toward wagering while table games contribute little or nothing, so check the specific terms of each promo before you commit.
- Codes are case-sensitive — enter them exactly as written.
- You can normally hold one active bonus at a time; finish one before claiming the next.
- No-deposit winnings are capped, so read the maximum cash-out on each offer.
Pokies and games
Our library runs on RealTime Gaming (RTG) and SpinLogic Gaming, with 280+ titles spanning video pokies, classic three-reel pokies, progressive jackpots, table games, video poker and specialty games. You can browse by category from the lobby or use the search box if you already know what you are after.
Want to try before you stake real money? Most pokies have a demo mode you can launch without logging in, which is handy for learning a game's features and volatility. Demo play uses fake credits, so wins there are practice only and cannot be withdrawn — switch to real-money mode from your funded account when you are ready.
Staying in control
Gambling should stay fun, and we would rather you play within limits than chase losses. From your account you can set deposit limits, take a cooling-off break or self-exclude, and session-time reminders can be switched on to keep track of how long you have been playing. Our support team can help you apply any of these if you are not sure where to start.
If gambling stops feeling like entertainment, free and confidential help is available in Australia. You can register a self-exclusion across licensed Australian services through BetStop at betstop.gov.au, call the National Gambling Helpline on 1800 858 858, or reach Lifeline on 13 11 14 for crisis support. Fair Go is strictly 18+.
Reaching our support team
Live chat is the quickest way to reach us and it is open 24 hours a day, seven days a week. Look for the chat bubble on any page; a real agent typically picks up within a minute or two, and they can help with deposits, bonuses, verification and account questions.
Prefer email? Write to [email protected] with your username and a clear description of the issue, and include screenshots where they help. We do not run a phone line, so chat and email are the two channels to use. When you message us, having your account email and any relevant transaction or coupon details ready will get things resolved faster.
