At Fair Go Casino, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We are committed to providing a safe environment and giving you the tools and information needed to stay in control.
This page outlines the responsible gambling resources available to you, the self-management tools built into your account, and guidance on recognising problem gambling. If you or someone you know is struggling, please reach out to the support services listed below.
Our Commitment to Responsible Gambling
Fair Go Casino, operated by Deckmedia N.V. under a Curacao eGaming licence, takes its duty of care seriously. We implement policies and features designed to prevent underage gambling, protect vulnerable players and promote informed decision-making.
We train our support staff to recognise signs of problem gambling and to respond with empathy and appropriate referrals. Our goal is to ensure that every player who visits Fair Go Casino has a positive experience.
Australian Responsible Gambling Resources
Australian players have access to a range of free, confidential support services. We strongly encourage you to reach out if gambling is causing concern in your life or the life of someone close to you.
Gambling Help Online — Phone: 1800 858 858 (24/7, free call within Australia) | Website: gamblinghelponline.org.au. This service provides telephone and online counselling, self-help tools, and information about gambling-related harm.
Lifeline Australia — Phone: 13 11 14 (24/7) | Website: lifeline.org.au. Lifeline offers crisis support and suicide prevention services. If gambling has led to feelings of hopelessness or crisis, Lifeline is available around the clock.
GambleAware — Website: gambleaware.com.au. GambleAware provides educational resources, research and support services focused on minimising gambling harm across Australia.
Beyond Blue — Phone: 1300 22 4636 | Website: beyondblue.org.au. If gambling-related stress is affecting your mental health, Beyond Blue offers support for anxiety and depression.
Self-Management Tools Guide
Fair Go Casino provides a suite of tools to help you manage your gambling activity. These can be activated through your account settings or by contacting our support team at [email protected].
Deposit Limits — Set daily, weekly or monthly caps on the amount you can deposit. Once a limit is reached, no further deposits will be accepted until the next period. Decreasing a limit takes effect immediately; increasing a limit has a 48-hour cooling-off period to prevent impulsive decisions.
Loss Limits — Define a maximum net loss over a set period. This helps you stay within a budget you are comfortable with, regardless of wins and losses during individual sessions.
Session Time Reminders — Enable pop-up reminders that alert you after a set period of continuous play (for example, every 60 minutes). These reminders display your session duration and net result to help you make an informed choice about whether to continue.
Cooling-Off Period — Request a temporary break from your account for 24 hours, 7 days, 30 days or 90 days. During a cooling-off period you will not be able to log in, deposit or wager. Marketing communications are also paused.
Self-Exclusion — For players who need a longer break, self-exclusion is available for periods of 6 months, 12 months or permanently. To activate self-exclusion, contact [email protected]. This action cannot be reversed during the chosen period.
Problem Gambling Self-Assessment
It can be difficult to recognise when gambling stops being fun. The following questions are based on widely used screening tools. Answer honestly — no one will see your responses but you.
Do you spend more money on gambling than you can afford to lose? Do you borrow money or sell possessions to fund gambling? Have you tried to cut back or stop gambling but found it difficult? Do you feel restless or irritable when you try not to gamble? Do you gamble to escape problems or relieve feelings of anxiety or depression? Do you lie to family or friends about how much you gamble? Has your gambling caused arguments, stress or problems in your relationships?
If you answered yes to two or more of these questions, your gambling may be at a harmful level. We encourage you to contact one of the support services listed above or use our self-management tools to take a break.
Warning Signs to Watch For
Problem gambling does not always look the same. Common warning signs include chasing losses (increasing bets to recover money already lost), spending more time and money gambling than planned, neglecting work or family responsibilities, and experiencing mood swings linked to wins and losses.
Financial warning signs include using savings, credit cards or loans to gamble, missing bill payments, and hiding bank statements. If any of these patterns are present, it is important to seek help early — the sooner you act, the easier recovery tends to be.
Protecting Minors
Fair Go Casino strictly prohibits anyone under the age of 18 from creating an account or gambling on our platform. We conduct age verification checks as part of our KYC process.
If you share your device with minors, we recommend using parental control software such as Net Nanny or Qustodio to block access to gambling websites. Never leave your Fair Go Casino account logged in on a shared device.
Signs of Problem Gambling — When to Seek Help
Recognising problem gambling early is critical to preventing lasting harm. While the self-assessment above provides a starting point, here is a more comprehensive checklist of warning signs that indicate gambling may be moving beyond healthy entertainment. If you recognise three or more of these behaviours in yourself, we strongly encourage you to contact a support service or use our self-management tools immediately.
Financial warning signs: consistently spending more than your entertainment budget allows, using savings or emergency funds to gamble, borrowing money from friends or family to cover gambling losses, taking out loans or cash advances to fund gambling sessions, falling behind on rent, bills, or other essential payments, and hiding bank statements or financial records from your partner or family.
Behavioural and emotional warning signs: feeling a need to gamble with increasing amounts of money to achieve the same excitement, becoming restless, anxious, or irritable when attempting to reduce or stop gambling, repeatedly trying to cut back without success, gambling to escape stress, depression, or personal problems, lying about the extent of your gambling to people close to you, neglecting work responsibilities or calling in sick to gamble, losing interest in hobbies and social activities you previously enjoyed, and experiencing mood swings that are directly tied to winning or losing.
If any of these patterns resonate with you, please reach out to Gambling Help Online on 1800 858 858 or Lifeline on 13 11 14. Both services are free, confidential, and available 24 hours a day. You can also activate a cooling-off period or self-exclusion through your Fair Go Casino account at any time by contacting [email protected].
Supporting a Family Member or Friend with a Gambling Problem
If someone close to you is struggling with problem gambling, you are not alone — and your support can make a real difference. It is common for family and friends to feel frustrated, confused, or helpless, but there are practical steps you can take to help while also protecting your own wellbeing.
Start by educating yourself about problem gambling. Understanding that it is a recognised behavioural disorder — not a character flaw or a matter of willpower — helps you approach the situation with empathy rather than judgment. Avoid criticising, lecturing, or issuing ultimatums, as these approaches often push the person further away. Instead, express your concern calmly, using specific examples of the behaviour you have observed, and let them know you are there to support them.
Encourage your loved one to contact a professional support service. Gambling Help Online (1800 858 858) offers free counselling not only for gamblers but also for their families and friends. Relationships Australia (1300 364 277) provides family counselling that can help address the wider impact of gambling on household dynamics and trust. Financial Counselling Australia (1800 007 007) offers free advice on managing gambling-related debt and protecting shared finances.
Protect yourself and your family financially by keeping joint savings in a separate account, monitoring shared credit facilities, and seeking independent financial advice if necessary. Remember that you cannot force someone to stop gambling — but you can set boundaries, seek support for yourself, and ensure that help is available when they are ready to accept it.
