Fair Go Casino, operated by Deckmedia N.V., is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with and what rights you have regarding your data.
By using our website at fairgocasino.llc and creating an account, you consent to the data practices described in this policy. We encourage you to read this document carefully. If you have any questions, contact us at [email protected].
Data Protection Summary
What Data We Collect: We collect personal identification information (name, date of birth, email address, phone number, residential address), financial data (payment method details, transaction history), technical data (IP address, device type, browser information) and usage data (pages visited, games played, session duration).
How Data Is Stored: Your data is stored on secure servers with industry-standard encryption (TLS 1.2+ for data in transit, AES-256 for data at rest). Access to personal data is restricted to authorised personnel on a need-to-know basis.
Who Accesses Your Data: Your data may be accessed by Fair Go Casino staff for account management and support, payment processors to facilitate transactions, identity verification providers for KYC compliance, and regulatory authorities where required by law.
Data Deletion: You may request deletion of your personal data at any time by contacting [email protected]. We will process your request within 30 days, subject to any legal obligations that require us to retain certain records (such as transaction history for anti-money laundering compliance).
Australian Privacy Act Context
While Fair Go Casino is operated by Deckmedia N.V. from Curacao, we recognise that many of our players are located in Australia. The Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) set standards for how personal information should be handled.
As an offshore operator, we voluntarily align our data practices with the spirit of the APPs where practicable. This includes providing transparency about data collection (APP 1 and APP 5), allowing access to and correction of personal information (APP 12 and APP 13), and taking reasonable steps to protect data from misuse, interference and loss (APP 11).
If you believe your data has been mishandled, you may lodge a complaint with us at [email protected]. Australian residents may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Information We Collect
We collect information that you provide directly when registering, verifying your identity, making transactions or contacting support. This includes your full name, date of birth, email address, phone number, residential address, copies of identification documents and payment details.
We also collect information automatically through your use of our website, including your IP address, geolocation data, device and browser type, referring URLs, pages viewed, games played, bet amounts and session timestamps. This data helps us improve our services, detect fraud and comply with regulatory requirements.
How We Use Your Information
We use your personal data for the following purposes: to create and manage your account, to process deposits and withdrawals, to verify your identity as required by KYC and anti-money laundering regulations, to provide customer support, to personalise your experience, to detect and prevent fraud and bonus abuse, to comply with legal and regulatory obligations, and to send you promotional communications (with your consent, which you can withdraw at any time).
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic and deliver relevant content. For detailed information about the types of cookies we use and how to manage them, please refer to our dedicated Cookie Policy page.
Third-Party Sharing
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating our platform, including payment processors, identity verification services, email delivery platforms and analytics providers. All third parties are contractually bound to handle your data securely and only for the specified purpose.
We may also disclose your data where required by law, regulation, legal process or enforceable government request, or to protect the rights, property or safety of Fair Go Casino, our players or the public.
Data Security and Retention
We implement technical and organisational measures to protect your data, including SSL/TLS encryption, firewalls, access controls and regular security audits. Despite these measures, no system is completely immune to breaches. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities as required.
We retain your personal data for as long as your account is active and for a minimum of five years after account closure to comply with anti-money laundering regulations. Transaction records may be retained for longer periods where required by law.
Your Rights
You have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data (subject to legal retention requirements), to withdraw consent for marketing communications at any time, and to lodge a complaint about our data practices.
To exercise any of these rights, contact us at [email protected]. We aim to respond to all requests within 30 days.
